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The Beauty Specialist is responsible for driving sales of specific category while creating a positive shopping experience by providing outstanding customer service, establishing and maintaining long lasting relationship with the customers, building the brand category, keeping abreast not only updated on the latest brand offers but excellent product knowledge, and demonstrating consistent adherence to company standards and procedures. This position is directly reporting to the Store Manager. A typical day in this role includes: • Drives sales to achieve accelerated growth of assigned category. • Implements and utilizes the most appropriate selling techniques to achieve the category sales and store sales targets. • Consistently monitors the category performance and recommend action plans to improve sales. • Ensures the achievement of sales targets while consistently complying to all set company guidelines (ROS, Basic Store Standards, etc.) • Actively monitors the availability of products in the assigned category and coordinates with store team members to ensure on time replenishments. • Attends to all product related inquiries, requests and complaints and escalate when needed to make sure that customer service satisfaction levels are always achieved. • Champions excellent customer service standards and ensures that all customers have a positive shopping experience. • Stays abreast of all the category and product updates and cascades this information to other team members for alignment. • Completes required sales documentations for proper monitoring and compliance to company standards and procedures. • Picking and Packing for ONLINE orders/transactions. • Other duties may be assigned from time to time.
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