CSR NON-VOICE AGENT HIRING FOR AIRLINE ACCOUNT!
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Provide excellent customer service: - Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs - Excellent writing skills; able to translate Customer communication rapidly and effectively in chat - Ability to multi-task; seamlessly manage up to three chats simultaneously with out giving the impression of neglect to any Customers - Solve problems systematically, using sound business judgment, and following through on commitments - Respond to customers in a polite and courteous manner - Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel - Establish rapport via chat or phone quickly, and remain positive and upbeat - Express thoughts and information clearly and succinctly - Inspire confidence and positively influence the behavior, actions, and thoughts of others - Communicate unpleasant or negative information in a tactful manner • Be flexible, adjust quickly, and react positively to change • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member • Demonstrate strong data entry skills and proficiency in the use of a PC.
Salary
₱20,000 – ₱22,500 / month
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