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Assist the Senior Retention Officer (Sydney) with the daily retention of customers Assist with Borrower's hardship matters Day to day running of Retention inbox Assist with organising Welcome calls and letters Responding to and resolving queries received through emails/fax as well as processing tasks and requests Taking inbound calls from external and internal customers as well as making outbound calls Attending to Mortgage Managers' enquiries and disputes and providing quick, accurate and correct resolution Escalating specific matters, queries and concerns to the appropriate or relevant department once issue has been identified Regularly communicating with the Retention and Customer Service teams to obtain updates and making sure that messages, updates and initiatives are clearly understood Preparing letters (e.g. dishonour letters, notification and/or conversion, confirmation and/or customised letters) Actioning work items in a timely manner and updating internal system data as required Actioning other ad-hoc activities due to business exigencies or as deemed necessary by Management to achieve business goals
Salary
₱27,000 – ₱30,000 / month
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