Customer Service Representative (WFH setup)
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Customer Service Associate / RepresentativeEmerson is relentless in delivering our brand promise to provide solutions that bring greater value to our customers – including unparalleled customer service. By joining us as a Customer Service Associate / Representative, you get to echo this promise as Emerson’s frontline representative providing outstanding after sales customer care experience. You will be supporting the Emerson Commercial and Residential Solutions Professional Tools business by handling customer care for products such as RIDGID, Greenlee and Klauke – Industry-leading products for mechanical, electrical, utility, and plumbing tradespeople. Join our team of customer-focused individuals who possess passion to help customers and unrivaled drive in making it easy for them to do business with us.In this capacity, you will have the opportunity to exhibit your customer service skills and build strong relationships with our customers in every interaction, whether by phone or email. You will be responsible in handling customer inquiries and accurately process purchase orders.If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines. IN THIS ROLE YOU WILL: Provide professional and efficient customer service as guided by a defined process and procedure, utilizing tools and systems, within the assigned function and scope of work General Product Information (price and lead time, warranty and RMA request) Order Management (mailbox management, order entry, order status, shipping discrepancy) Provide professional and accurate solutions for customer concerns Expedite Orders Return Goods Authorization Tracking, correction and processing of missing, misread or incomplete purchase order Customer Complaint including, but not limited to missed shipments, incorrect orders and request for credits
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