Customer Support Officer
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A Customer Support Officer works hand in hand with Account Managers in providing solutions on concerns raised by customers. The role requires regular interactions with customers to ensure product satisfaction and its ease of use. Job Description: -Effectively answer concerns raised via phone, chat and/or email, providing product and service information, as needed. -Act as first level escalation point for critical issues, working in partnership with the Account Managers, in delivering excellent customer service. -Proactively educate customers through phone and webinar on the use of the systems, helping them achieve an efficient talent sourcing process. -Conduct regular touch base with customers to establish customer loyalty. -Review ads posted by customers, ensuring quality and making recommendations to promote maximum number of suitable applications.
Salary
₱20,000 – ₱25,000 / month
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