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Generates new and repeat sales by providing product and technical information in a timely manner. Recommend alternate products based on cost, availability or specifications. Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles. Follow-up for collection of payment. Accurately process customer transactions such as orders, quotes or returns. Provide accurate information regarding availability of in-stock items. Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items. Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint. Setup and maintain customer files. Identify trends in customer satisfaction or dissatisfaction. Manage time effectively, meet personal goals and work effectively with other members of the distribution team. Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software. Present a professional image at all times to customers and vendors.
Salary
₱19,000 – ₱21,000 / month
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