HIRING CUSTOMER SERVICE SPECIALISTS
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• Responsible for the delivery of the KPIs of the immediate team, including quality, productivity and compliance parameters. • Delivers regular and timely coaching and feedback to the team members to enhance performance. • Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements. • Supervises the team members, identifying and addressing developmental issues, coaching opportunities and recommending training interventions. • Accountable for analyzing known best practices for continuous improvement. • Responsible for the enforcement of organizational policies and procedures to ensure compliance.Recruitment Process:
Salary
₱17,500 – ₱19,000 / month
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