IT Help Desk Officer
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Job Highlights: Day-Shift Fixed weekends off Growing Team Job Responsibilities: Provide technical support to clients/systems by researching and answering questions, troubleshooting problems, and maintaining accurate work reports. Provide answers to clients/systems by identifying problems, triaging and ticket creation, and guiding users and third parties through corrective steps. Monitoring of third party contractors online work and SLA completion times via computerised software system Participates in development of SOP’s and internal training programs by identifying best practice processes and instructional “how to” guides. Assist with Improving system performance by identifying problems and recommending changes. Update job knowledge by participating in both mandatory and self driven educational training opportunities. Results driven – focussed on providing exemplary positive customer outcomes.
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