IT Helpdesk Associate
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Duties and Responsibilities: Provides daily PC hardware and software support to the company’s employees Attempts to resolve concerns on first contact by applying appropriate problem management procedures Applies company IT procedures and policy updates specified by the Immediate Supervisor Handles other server and network support duties (e.g. email support, computer imaging and setup, equipment mounting, wiring and cabling) Regularly updates and maintains hardware and software inventories and escalates shortfalls to management Installs, configures and activates all hardware and software systems which includes: voice equipment, LAN ports, voice and data cabling, PCs, laptops, printers, scanners and FAX machines Installs and configures basic operating systems, network settings and related utilities/software packages required for desktop PCs Consults with end-users to resolve, troubleshoot, maintain, and repair of hardware & software components Escalates server related issues and problems to the shift supervisor or system administrator Performs scheduled maintenance of systems and software Escalates system-wide/network-wide problems through the proper channels
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