IT Service Delivery Management Specialist
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RESPONSIBILITIES Performs and executes the following duties and responsibilities with matured competency and proficiency: • Orchestrates technical activities and deliverables between Technology Teams and/or Service Provider/s for the service provided • Synchronizes and aligns service capabilities with established IT demand projections, incorporating unplanned critical projects • Monitors risk issues affecting project delivery of the service and recommend/implement solutions • Orchestrates multiple activities by establishing effective and necessary processes, systems, project plan, delivery schedules to accomplish goals • Provides regular project/program status update to IT management and business stakeholders • Manages, maintains and tracks changes on the services provided • Manage availability of service capability (is it existing, to be decommissioned, in the roadmap) • Review business justifications for changes in the services provided • Responsible for continual improvement of services provided Process Governance • Constantly finds ways to improve Service Delivery Management practices and deliverables
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