IT Technical Support Team Lead
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IT Team Lead -Leads a team of IMAC Support, Desktop Support, Service Desk and IT Asset Support -Leads Single point of contact for end users to receive support and maintenance within the organization's desktop computing environment -Facilitating remote deployment to LUZVIMIN sites -Ensures optimal workstation performance by having expertise on installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment -Troubleshoots IT problem areas (in person, by telephone or via remote access) in a timely manner and accurate fashion, and provide end-user assistance when required -Supervises Technical Support team, manages escalation, ensures smooth flow of communication; proper dissemination of instructions from client
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