Lead Customer Service
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1. Internal and External Customer Communications— Responsible for relaying updated information to customers and responding to their inquiries and concerns in order to address their needs and enhance their experience in PITX. 2. Handling Passenger Complaints— Responsible for attending to customer complaints in a timely manner that is proper and professional, and escalates them to the appropriate teams for resolution. 3. Supervision of the Customer Service Team — Responsible for overseeing that the Customer Service (CS) Team follows and executes the CS house rules, processes, and procedures for consistent satisfactory performance. 4. Customer Service Team Development — Support— Responsible for implementing learning and development programs in collaboration with the Customer Engagement Manager for a motivated, engaged and customer-focused Team. 5. PITX COVID Ambassador— Responsible for ensuring that customers inside PITX follows the COVID-19 Health and Safety Measures and the Seven (7) Commandments for Public Transportation.
Salary
₱18,000 – ₱22,000 / month
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