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The Business Process Analyst is accountable in managing and delivering the following areas: • Organizational Gap Analysis and Solutions Development – analyze operational and process gaps across the supported division. Develop solutions and drive projects focused on improving operational excellence, customer experience, revenue, and overall business performance. • Process Excellence and Continuous Improvement – identify opportunities to streamline and improve processes. Initiate projects concentrated on process by focusing on the analysis and design workflows to rectify operational inefficiencies. • Business Requirements for Software Development and Enhancement – identify automation opportunities, document business and functional requirements, project manage and closely collaborate with Technology department in system development and system enhancement projects. • Metrics, Reporting and Analytics – establish metrics aligned to business objectives and lead the tracking of these through regular performance reporting with executive leaders. Leverage analytics solutions to provide data-driven recommendations aimed to drive improvements in the overall business performance. • REPH Operations Standards / Process Audit / Compliance / Internal Auditor – develop robust operating models and drive standardization across the division supported. Act as the REPH Operations Standards Champion / Compliance Officer / Internal Auditor and be accountable in assisting the supported division achieve 100% compliance to the established operating standards. • Risk Assessment and Management – conduct risk assessment of the various key areas of the division supported (i.e. operations, finance, technology, human resources, facilities). Conceptualize solutions and drive projects aimed to address all identified organizational gaps. • Executive Reports and Presentations – define and standardize the framework and theme on executive reporting and presentation across the division supported. Create high-level reports and presentations for top executives and stakeholder visitors. • REPH Strategic Priorities (as applicable) – project manage and provide overall support geared towards the successful delivery of the REPH Strategic Priorities (Customer Experience, Business Maturity, Operational Effectiveness, Culture and Branding). • Site / Office Expansion Build-out and Seat Management (as applicable) – lead and project manage site or office expansion build-out. Assist in the seat management responsibilities and help streamline the end-to-end seat management process. • Vendor Management (as applicable) – build relationship and closely partner with vendors in developing and documenting strategies, processes and performance benchmarks. Ensure established service delivery expectations or standards are consistently achieved.
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