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-Manage the day to day operations within the hub using the daily performance report, track record of high performance and team improvement -Ensure procedures and regulations are enforced -Dispute resolution within and outside the team -Lead team briefing, weekly meeting with staff, regular meeting on team performance -Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level, and stakeholder satisfaction -Improve internal process between the hub and the rest of the Operations team, in order to improve SLA
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