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Manage day-to-day hub operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control Conducts team briefing and documents minutes of the meeting Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism. Creates, reviews and validates reports coming from the hub Assists Customer Support team in call outs to solve Customer support escalations Ensure Hub KPIs are effectively met Conducts process improvement initiatives & implements / spearhead projects geared towards increasing Hub productivity
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