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● Works with the logistics dispatcher to ensure that all 3PLs are productive, efficient and arrive on time for deliveries. ● Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures ● Manages inventory levels to avoid aging and slow-moving products ● Optimize store operations to improve picking and packing time ● Coordinate with product to secure data that will be used in implementing systems and preparing day to day operations ● Oversee the implementation of customer service standards and ensure customer satisfaction and efficient handling of customer complaints ● In-charge of handling complaints properly and timely ● Support in activities related to logistics operations ● Develop the deliverer training and onboarding guides to build service quality ● Track initiatives implementation, cost effectiveness and service level performance ● Engage in customer service/experience improvement initiatives ● Checks completeness and quality of orders especially HVI (High Value Items), HPI (Highly Pilferable Items) and follows proper procedure of dispatching to delivery partners ● Strictly monitors shelf life and expiration of stocks. ● Safe keeps orders in the storage area. ● Coordinates with Product Team on “Out of Stocks” and “Critical Stocks”
Salary
₱20,000 – ₱22,000 / month
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